The IT services of an organisation that are outsourced/offloaded to an external Managed IT Services Provider are called managed IT services. The managed service provider takes on the 360-degree responsibility of the entire IT operations of the organisation, including 24X7 monitoring, IT support on demand as well as problem resolution. One important differentiating feature of managed IT services compared to traditional IT services is that the managed service provider assumes the responsibility of providing the services to its clients and strategic IT decisions are taken by the service provider proactively and are communicated to the clients. So managed IT service providers act as technology consultants to their clients in the field of IT implementation instead of being mere on-demand service providers. A managed service provider usually provides a pay per usage pricing model with customers being charged on the basis of the services provided. More and more organization are going for managed IT services model instead of outsourcing specific IT activities to reduce their IT risk and be future ready in terms of technological disruptions. An IT managed services brochure outlines the assistance offered by the service provider and helps understand what are managed IT services.
Managed network services are networking applications, functions and services that enterprises outsource to be remotely operated, monitored and maintained by a managed service provider (MSP). Managed network services range from basic network access and transport services like traditional leased WAN and LAN lines to newer software-defined WAN (SD-WAN) connections and virtual network services. Beyond network access and transport services, the wide variety of available managed services include WAN optimization, unified messaging, network administration, managed security firewalls and virtual private networks (VPNs).
Service desks are designed to handle both incidents and service requests. In this context, an incident is an event that results in a disruption in service availability or quality. A service request seeks help with a routine task, such as helping a user change a password or getting a new user set up in work systems. Other services provided may include change management, release management and configuration-related tasks.
Technology trends such as Social, Mobile, Analytics, Cloud, IoT and Cognitive Computing are creating new business imperatives. Businesses are adopting these Digital technologies to build new and innovative business models, reduce time-to-market, optimize business processes, empower their workforce and personalize customer experience. Aligning IT to the business is key to success of an organization that is on the Digital journey. IT infrastructure has a key role in enabling this Digital journey
“Managed Services” is the latest buzzword floating around the Information Technology (IT) domain. The IT support space finds itself smack in the middle of this dynamic. If you find yourself working in the domain, chances are you have come across at least one of these terms in the past year:
An application service provider offers individuals or enterprises access over the Internet to applications and related services that would otherwise have to be located in their own personal or enterprise computers. FSPL offers a suite of services in application management backed by experts in testing, packaging and deployment. These services differentiates us as we are backed by global delivery network.
Synetal Solutions manage your client and server endpoints as one estate, ensuring security and stability and maximising uptime and employee productivity. Custom server performance and capacity management ensures maximum availability of your services to your business customers. Synetal Solutions also offer backup and DR solutions that can be tailored to fit with your business continuity planning.